Tao Posted July 5, 2018 Share Posted July 5, 2018 Hi, I ran some interaction control examples on the robot previously. Now, J5 joint seems to be always locked to a fixed position, even if I pressed the zero-G button to move the arm. If I forcefully rotate the joint J5 in zero-G mode, it will go back to that fixed position again. I have tried to reboot the robot but it doesn't help. I attached an image which shows the fixed position that J5 always try to maintain. What went wrong? Thanks. Link to comment Share on other sites More sharing options...
Don Spear Posted July 5, 2018 Share Posted July 5, 2018 Hi Tao, It is possible that there is a hardware issue with the robot. I recommend you download the log files from the robot and send them to support@rethinkrobotics.com along with the serial number of your robot and the description of the issue. Best, Don Link to comment Share on other sites More sharing options...
Tao Posted July 5, 2018 Author Share Posted July 5, 2018 9 minutes ago, Don Spear said: Hi Tao, It is possible that there is a hardware issue with the robot. I recommend you download the log files from the robot and send them to support@rethinkrobotics.com along with the serial number of your robot and the description of the issue. Best, Don Hi, Don Thanks for your reply. How can I download the log files from the robot? The robot is in SDK mode. Thanks. Link to comment Share on other sites More sharing options...
Tao Posted July 5, 2018 Author Share Posted July 5, 2018 Got it. Thanks. Link to comment Share on other sites More sharing options...
bmroger Posted July 19, 2018 Share Posted July 19, 2018 I've had a similar issue when I use the zero-g. Where as soon as I press the zero-g button j-5 wants to throw itself to a certain position. I'm in the process of trying to deploy the robot for CNC tending and it makes it difficult to do some of the programming. I assumed it was an incorrectly set up tool, however the only tool we ever used was a clicksmart and it happens without any tools connected. Will have to contact support as mentioned. @Tao did you ever get your issue resolved? Link to comment Share on other sites More sharing options...
bmroger Posted July 19, 2018 Share Posted July 19, 2018 Fixed! I found a post about someone having a similar issue and a simple re calibration should fix your issue if it is the same one I had. Link to comment Share on other sites More sharing options...
Tao Posted July 19, 2018 Author Share Posted July 19, 2018 Yeah, I solved it by recalibrating again as well. Link to comment Share on other sites More sharing options...
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