garry@msn.com Posted January 31, 2019 Share Posted January 31, 2019 Have tried to do a software update and the robot is locked up .asking for USB key insert , I have never used a USB on it before and cannot get passed this point . It is attached to a laptop. Who is supplying support in the UK? Quote Link to comment Share on other sites More sharing options...
lsobczuk Posted January 31, 2019 Share Posted January 31, 2019 hello Gary, It is very simple to update software. See my attachment, there is a step-by-step instruction on how to perform the update. Best Lukas READ ME FIRST - Intera 5.3 Update Instructions.pdf Quote Link to comment Share on other sites More sharing options...
garry@msn.com Posted January 31, 2019 Author Share Posted January 31, 2019 Hi Lukas, Thankyou for your help. Followed the instructions, on rebooting after the update the robot is not powering up properly, locked up on attached view of the screen ,none of the controls work and it has not referenced the joins. I have emailed the support as recommended on the instruction sheet. Cheers Garry Quote Link to comment Share on other sites More sharing options...
lsobczuk Posted January 31, 2019 Share Posted January 31, 2019 Garry, If you need more help, write to Steffen Scherf : s.scherf@hahnrobotics.com , he is Head of Application Engineering from Hahn Robotics. Best Lukas Quote Link to comment Share on other sites More sharing options...
garry@msn.com Posted January 31, 2019 Author Share Posted January 31, 2019 Will do Lukas, many thanks again. Quote Link to comment Share on other sites More sharing options...
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