senaa

Camera Configuration Failed

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Hi,

At start up of our Sawyer, we are getting a message "Camera Configuration Failed. Please contact Rethink Support". The robot boots to the Sawyer SDK page successfully, and we can still interact through the SDK. I've tried restarting the robot a few times but this doesn't seem to be going away - are there any suggestions on how to resolve this error message?

Thanks

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HI Senaa, 

 

Sorry to hear you are having this issue.  This is likely a hardware or connection issue on either of the two embedded cameras. I'll take this off-line from the forum and troubleshoot with you.

 

pat

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